FAQ

Frequently asked questions

HOW TO CHANGE OR CANCEL MY ORDER

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it. If your order has already been despatched from the warehouse, then you'll need to return the unwanted item following our Returns procedure. Read 'How to return an item' for details on how to do so. If your order hasn’t left the warehouse yet, we may be able to change delivery address details, remove items from your order or cancel it completely. Please contact our Customer Services team for advice on 07849450277 10am - 6pm, Mod-Fri.



HOW TO RETURN AN ITEM

At Emelian & Pier we hope you will be pleased with the goods you buy from me. However, if you need to return or exchange your purchase, I will be happy to assist you. Returns should be made within 14 days of purchase.

We will refund the price of the item to the purchaser or exchange it as soon as it is received by us.

Please note: if the product has not been returned in its original condition, we reserve the right to refuse a refund on the item or deduct up to 50% of the original selling price from the refunded amount.

Please note: We will refund delivery costs if the product is faulty or damaged, but not in cases where the product is simply unwanted. Please, send an unwanted item to the address: Emelian & Pier, 10 westberry court, Cambridge, cb39bg, UK.



HOW TO PAY FOR MY ORDER

PAYMENT INFORMATION We accept payments by credit and debit cards through PayPal payment system. Or paypal transfer. You can also pay by cheque by sending it to the address: Emelian & Pier, 10 Westberry court, Cambridge, CB39BG, UK. Please, indicate what item would you like to purches.



HOW MY ORDER BE DELIVERED

We offer free delivery on all orders purchase from Emelian & Pier including international orders. Processing time: your order will be despatched on the next day after we receive the payment.